Most Holiday/School Breaks are booked far in advance with a waiting list for cancellations. Too often customers pick up their dogs a day or two early which eliminates the opportunity for another dog to stay with us.
To eliminate this, we are enacting a new Policy effective immediately, for the following Holidays/School Breaks:
For these Holidays and School Breaks (exact dates to our discretion), we will require a retainer of 50% of the booking to secure a reservation at the time of booking. The balance of the boarding reservation will be due at the time of drop off.
If you must cancel, your 50% retainer is non-refundable. We will take 1 night’s boarding out of that retainer as the cancellation fee and the remaining balance will be kept on your account as a credit to use for future services at Canine College.
The dates you reserve are what you pay for. If you change your reservation dates at drop-off or pick-up early, there will be no refunds or credits.
Thank you for your continued support of our small business and please feel free to contact our offices if you have any questions. Woof On ….