Job Listings

Title:                         Honors Training Program Assistant

Reports to:           Honors Training Program Lead Trainer

Travel:                     Rarely required

P/F Time:               Part time – approximately 20-24hours per week/benefits not included

Schedule TBD: 3, 8-hour days or 5, 4-hour days, etc. (negotiable but must be

Consistent)

Weekends/Evenings:   Yes – scheduled in advance

Job purpose:      To provide excellent customer service to both external and internal customers of Canine College and the Honors Training Program – and to assist with the implementation of exemplary dog training processes and methods.

Excellent customer service includes:

– Communicating politely and professionally to coworkers and customers

– Creating and implementing timely communications to coworkers and customers

– Creating, implementing and maintaining organized schedules and calendars for customers

and coworkers

– Offering creative ideas to help improve all aspects of the Honors Training Program

Exemplary dog training processes and methods includes:

– Abiding by the overall dog-friendly training philosophy held by the program

– Ability to discuss/document training status, next steps, and program services/philosophies as provided by Lead Trainer/Director of Training

Key responsibilities and accountabilities:

1. Always treat animals and humans with kindness and respect
2. Answer telephone calls/pick up and return messages and emails in a timely/professional fashion – 24 hour return time is the goal
3. Educate customers/potential customers re: Honors Training Program services including descriptions and cost
4. Educate public and coworkers on Honors Training Program dog-friendly training philosophy
5. Design, implement and maintain a schedule of training clients
6. Take reservations for all Honors Training Program programs, accept payment, explain any “prework” and/or vaccines, equipment, etc. required
7. Provide timely and appropriate feedback to Honors Training Program clients regarding the progress of their pet’s training, behavior, health, etc. at Canine College.
8. Assist with the design, creation and delivery of training summaries
9. Handle student “discharge” appointments – be onsite and available to provide paperwork and discuss with owners:
   1. Dog’s successes and challenges re: training program
   2. “Bridge exercises” to transfer Honors training program into home
   3. Discuss and provide next steps for dog through Honors Training Program
   4. Handle any final monetary transactions
10. Provide detailed information to coworkers re: training status, customer status, potential customer discussions, etc. on an ongoing basis

Education and experience:

1. College degree preferred. Will consider appropriate experience and/or certifications to offset this preference
2. Minimum of 1 year experience in customer service

Additional skills and abilities:

1. Basic knowledge of computers to include the creation and maintenance of spreadsheet logs, calendar/document sharing, basic writing programs (i.e. Word/Pages) and video/recording abilities.
2. Proven self-starter with ability to work unsupervised
3. Polite, professional and enthusiastic. Someone people enjoy speaking with and can trust for advice
4. Described as customer friendly via phone, in writing and face-to-face
5. Able to successfully diffuse disappointed customers, resolve customer service complaints
6. Able to successfully handle stressful situations
7. Ability to video/record/edit training sessions and post them for Honors Training Program clients
8. Comfortable around dogs of all sizes, breeds and behavior
9. Able to read and comprehend instructions, correspondence and memos; write correspondence; effectively present information in one-on-one and small group situations to customers, organization leaders and other employees and coworkers
10. Able to accurately accept and document payment for services; add and subtract three-digit numbers, multiply and divide with 10’s and 100’s
11. Dependable attendance is required
12. Social media expertise is a plus

Language skills:

1. Ability to read, analyze, and interpret appropriate dog behavior and office management materials
2. Ability to respond to common inquiries or complaints from clients, or members of the community

Reasoning abilities:

Conflict Resolution ability.  Ability to make decisions independently.  Ability to define problems, collect data, establish facts, and draw valid conclusions.

Certificates, licenses, registrations:

Appropriate dog training certification a plus

Physical demands:

1. Any allergies to animals must be controllable through medication
2. This position requires the ability to walk, bend, stand, sit and reach constantly
3. Visual acuity sufficient to maintain accurate records, recognition of people and understand written directions
4. Fine motor skills adequate for utilizing office equipment such as computers, copiers and other equipment 

Work environment:

 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to high.

Thank you for your interest in a possible career with Canine College!

Canine College is proud of our staff and takes great care to develop and keep our highly trained staff in a fun and safe work environment.   Canine College is always accepting resumes or job inquiries for all positions – we call in candidates from those who apply via our web page.

We may not have a position available now but if you have ANY interest in working at Canine College please complete a job inquiry form and submit it.

This position requires someone who has a great love of dogs, can lift 50 lbs, can stand for 5-6 hours, can work weekends and holidays. Responsibilities include manage carefully-matched groups of dogs while ensuring their safety and well-being.  This exciting position requires good customer service skills and knowledge of or ability to master canine body language and group dog dynamics. In this dog lover’s dream job, you will interact with groups of dogs, maintain the cleanliness of the playfield and learn or enhance your current knowledge of pack management. You will stay with your pack for the entire shift and assist putting them into their private dorm rooms (kennels) during breaks. You will document behaviors of individual dogs if/when incidents occur and discuss with your leadership and other pack coaches who may or may not be on the field with you or in an adjoining playfield. This position is a wonderful opportunity to learn more about dogs, interact and care with/for them.

If you would like to apply for this position, please use our Job Inquiry Form!

At this time, we do not have this position open but if you’d like us to keep you in mind, please complete our job inquiry form.

Extreme customer service is our motto!  Love Dogs?  Want to work with customers and dogs all day?  Canine College is a dog daycare, boarding, grooming and training facility located in Farmington Hills.  Working at Canine College in the Admissions office means you will be one of our “Directors of First Impressions” and provide extreme customer service to our four-legged and two-legged customers!

We have a full time position available in our Admissions office.  For this position, customer service experience is a plus.  Canine College is a 365 day a year operation –  all applicants MUST be available 365 days per year.

Duties Include:

• Interface and interact with clients and dogs on a daily basis in a fast paced environment
• Answering telephones and making appointments for various services
• Signing up new clients using PetExec software
• Processing payment for services and products
• Will escort daycare and boarding dogs throughout the building (various size dogs) in an efficient manner
• Work with team members on special projects and events
• Check-in daycare, boarding and grooming dogs for services
• Minimal data entry
• Assist in maintaining retail area
• Assist customers in a prompt, friendly and calming manner

Requirements:

• Computer literate and proficient
• Must be able to work weekend shifts (will be rotation)
• Must be able to work all major holidays (Ex:  4^th of July, Thanksgiving, December 25th)
• Friendly, enthusiastic and helpful customer and team attitude
• Must be able to work in a fast paced environment and multi-task with ease
• Excellent verbal skills
• Willing to work a flexible schedule (our hours are 6:30am – 6:30pm Mon-Sat & Sunday 7-10a & 3-6p)

Our Benefits include:

• Competitive Pay
• Discounts on Canine College products and services
• Health Insurance
• Opportunities for Career advancement

Please send resumes to enrollment@caninecollegemi.com or complete our job application form and fax to us at 248.888.9664.

Thank you for your interest in a possible career with Canine College.  At this time, we do not have this position open but if you’d like us to keep you in mind, please complete our job inquiry form.

Canine College is proud of our staff and takes great care to develop and keep our highly trained staff in a fun and safe work environment.  We operate as a true team – please note that his is not a temporary position,, this position is a unique opportunity and permanent position for the individual who loves and wants to work with dogs.

A vital part of our extreme customer service is our “Directors of First Impression” AKA our front desk administrative staff – Canine College Admission Specialists.  Our Admission Specialists are the first persons who greet our customers and their owners directly interacting with our four legged furry students and their owners with a warm smile, professional and welcoming demeanor.    Our Admissions Specialists have many responsibilities including answering telephones, making reservations, checking in and checking out daycare, boarding, grooming and training students.  These positive energy individuals know how to multi-task, have basic computers skills, have extreme customer service skills, work well in a team environment, can work under pressure and have professional telephone skills.  A love for dogs is required and past customer service experience is preferred but not necessary.

Thank you for your interest in a possible career with Canine College. 

Canine College is proud of our staff and take great care to develop and keep our highly trained staff in a fun and safe work environment.   We operate as a true team – please note that this is not a temporary position, this position is a unique opportunity and permanent position for the individual(s) who loves and wants to work with dogs.   This position is a great introduction to the doggy daycare environment.

A vital part of our extreme customer service at Canine College is caring for the dogs boarding with us, ensuring their owners do not wait in long lines after a hard and long day at work in our lobby and to be greeted with their furry student at the end of the day with professionalism, promptness and a smile. 

Retrieving the dog safely from the playfield or dorm room in an efficient and prompt manner will be the goal of this position.  This position may assist our Student Care Specialist with some additional responsibilities including cleaning dorm rooms, maintaining student laundry and bedding, washing dishes, setting up a new student for boarding, maintenance of the halls, Campus and dorm rooms.    Following are some of our requirements and partial job duties and benefits:

• FT resources are eligible to participate in our Priority Health HSA Insurance Program
• Discount on some services and products
• May bring dogs who have passed admission tests to work with them for no charge (free daycare for eligible breeds)
• Will learn or enhance current knowledge of pet first aid (dog)
• Weekend and Holiday work required (Saturday and Sunday)
• Must be able to walk/handle a 10 lb to 150 lb dog on a leash
• Must be able to stand for up to 6 hours

If interested, complete our job inquiry form, or fax your resume to (248) 888-9664.

Thank you for your interest in a possible career with Canine College. At this time, we do not have this position open but if you’d like us to keep you in mind, please complete our job inquiry form.

Canine College is proud of our staff and take great care to develop and keep our highly trained staff in a fun and safe work environment.   We operate as a true team – please note that this is not a temporary position, this position is a unique opportunity and permanent position for the individual(s) who loves and wants to work with dogs.

A vital part of our extreme customer service and Canine College is caring for the dogs boarding with us.  Student health, cleanliness of their dorm rooms and personal belongings, cleanliness of the Campus, and student well being are of the goals of this position.  Responsibilities include cleaning dorm rooms, helping in the Nibble and Kibble Cookery (kitchen), maintaining laundry and bedding, setting up a new student for boarding, recording student feeding directions and maintenance of the halls, Campus and dorm rooms as well as interacting with clients.    Following are some of our requirements and partial job duties and benefits:

• FT resources are eligible to participate in our Group Health Insurance Program
• FT resources are eligible to participate in our 401K Program after 1 year of employment
• Discount on some services and products
• May bring dogs who have passed admission tests to work with them for no charge (free daycare for eligible breeds)
• Will learn or enhance current knowledge of pet first aid (dog)
• Weekend and Holiday work required (Saturday and Sunday)
• Must be able to walk/handle a 10 lb to 150 lb dog on a leash
• Must be able to stand for up to 6 hours

If interested, complete our job inquiry form, or fax your resume to (248) 888-9664.